Thank you for choosing us to host your celebration! Please review our booking policies, terms, and conditions below. By paying your deposit, you agree to comply with these terms.
Deposits, Booking, and Payments
Non-Refundable Deposit: A non-refundable and non-transferable deposit of $150.00 is required for all public party bookings ($500.00 for private parties) to secure your date and time slot. In the event of a cancellation, the deposit remains strictly non-refundable; however, the customer may reschedule their party to any available date within one (1) year of the original booking date.
Final Balance: The remaining balance of the party must be paid in full immediately upon the completion of the party.
Upgrades: You may upgrade your party package up to 48 hours before the event, subject to room availability. While we will do our best to accommodate upgrades, they cannot be guaranteed.
Downgrades: Package downgrades are strictly not allowed once a booking is confirmed.
Party Duration and Timing
Standard Party Length: Each party booking is allocated exactly 2.5 hours.
Shared Space: Unless you have booked a private party, playground facilities remain open and will be shared with other party guests and walk-in customers. Unless you have booked a private party, playground facilities remain open and will be shared with other party guests and walk-in customers.
Punctuality & Late Vacating: Party hosts may arrive up to 15 minutes prior to the scheduled start time to set up. All guests must vacate the facility promptly at the scheduled end time due to capacity limits and subsequent bookings. Late Fee: An additional charge of $75.00 + HST will be applied for every 15 minutes your party remains in the facility past the scheduled end time.
Promotions & Discount Policy
To ensure fairness for all our guests, the following rules apply to all special offers, coupons, and promotional codes:
One Discount Per Booking: Only one promotion, discount, or special offer can be applied per reservation. Promotions cannot be combined (e.g., you cannot use a theme upgrade code and a 10% discount on the same booking).
Theme Upgrade Promo Codes: If using a “Free Theme Upgrade” code, the Theme Upgrade add-on must be selected. If the code is applied to a base package without the upgrade, the discount will be voided and the regular price will be charged at checkout.
Exclusions: Promotions and discounts do not apply to Happy Hour party packages or Promotional Gift Cards unless explicitly stated otherwise.
Holiday Pricing Policy: All statutory holidays, holiday weekends, school holiday dates, and special holiday periods are subject to weekend pricing, regardless of the day of the week on which they fall.
No Retroactive Discounts: Promotions must be applied at the time of booking. We cannot apply discounts retroactively to existing reservations or previously booked parties.
Rescheduling: If you change your party date or reschedule, the original promotion may no longer apply; the pricing and promotions active at the time of the new date will take effect.
Promotional gift cards (e.g., ‘Buy $100, get $20 bonus’) are non-refundable, valid only during the advertised period, and cannot be combined with other discounts or offers.
Management Rights: LOL PlayLab reserves the right to modify or end promotions at any time and refuse the misuse or “stacking” of multiple discounts.
Facility Rules, Safety, and Hygiene
Socks are Mandatory: For hygienic reasons, socks are mandatory for everyone (all adults and children) entering the facility. No bare feet, outdoor shoes, indoor shoes, or slippers are permitted. Socks are available for purchase at the front desk for $3.00 + HST per pair.
Decorations: To protect our facility, only Painters Tape may be used to hang wall decorations.
One Discount Per Booking: Only one promotional code, discount, or coupon can be applied per party booking (e.g., if you have multiple 5% off coupons, only one may be used).
Guest Counts: There is an additional charge of $16.00 per child and $10.00 per adult that exceeds the maximum limit included in your selected party package.
Damage to Property: Guests are expected to use all play equipment, toys, furniture, games, and facilities respectfully and as intended. Parents, guardians, and supervising adults are responsible for the conduct of the children in their care. LOL PlayLab reserves the right to charge for the repair or replacement of any equipment, fixtures, furniture, or property that is intentionally damaged, misused, vandalized, or damaged due to failure to follow posted rules or staff instructions. Any unsafe, disruptive, or destructive behavior may result in removal from the facility without refund.
Food, Drinks, and Outside Items
Nut-Free Facility: Any outside food brought into the facility must be 100% nut-free.
Prohibited Items: Alcoholic beverages, piñatas, chewing gum, candy, and popcorn are strictly not allowed inside the facility under any circumstances. No messy foods such as soup are allowed.
Liability and Cancellations
Unforeseen Closures: We do not accept liability for power outages, blackouts, or extreme weather. If an outage occurs before your party begins, you will be permitted to reschedule to a future date, subject to room availability.
Right to Cancel: We reserve the right to refuse service or cancel your booking at any time if the party or its hosts fail to comply with our facility policies.
Camp Terms & Conditions
Safety & Supervision:
At LOL PlayLab, children participate in a structured, supervised program led by trained staff.
We maintain:
Safe staff-to-child ratios
Structured daily programming
Safe indoor environment
Active supervision during all activities
Transfer Policy:
Camp registrations may be transferred to another available week up to 14 days before the camp start date, provided space is available. Requests made less than 14 days before camp may not be possible depending on availability.
Payment Plans
For customers who choose the Deposit option during registration, the following terms apply:
Final Balance Deadline: The remaining 50% balance must be paid in full no later than 7 days (1 week) prior to the scheduled start date of the camp.
Automatic Reminders: While the system sends an automated payment link to the email address provided at booking, it is the responsibility of the registrant to ensure the balance is settled on time.
Non-Payment & Forfeiture: If the final balance is not paid by the 7-day deadline, the registration will be automatically deactivated. In this event, all funds previously paid toward the registration will be forfeited, and the child will not be permitted to attend the camp.
Spot Reallocation: Once a registration is invalidated due to non-payment, the spot will be immediately released to the next family on our waiting list.
Cancellation Policy:
More than 30 days before camp
100% refund minus $25 processing fee
OR
Free transfer to another camp week
Less than 30 days notice
50% refund minus $25 processing fee
OR
Transfer to another camp week
Less than 7 days notice
No refunds
Transfer may be offered if space is available
Registration Agreement:
By completing registration, parents confirm that they have:
Reviewed camp details
Read and accepted the transfer and cancellation policies
