Privacy Policy

LOL PlayLab respects your privacy and is committed to protecting your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, participate in promotions, or interact with our advertisements (including Facebook/Instagram ads).

What we collect

We may collect personal information when you:

  • Book a birthday party or program
  • Register for camps or classes
  • Fill out a contact or lead form
  • Subscribe to emails or SMS
  • Participate in promotions or giveaways
  • Interact with our ads on Facebook, Instagram, or other platforms

The information may include:

Parent/Guardian Information

  • Name
  • Email
  • Phone number

Child Information (limited to necessary details)

  • Name
  • Age
  • Allergies or special consideration (if provided)

Technical Information

  • IP Address
  • Device Type
  • Pages Visited
  • Cookies and tacking pixels (Meta/Facebook Pixel, analytics tools)

We do not knowingly collect unnecessary sensitive personal data.

How we use your information

We use your information to:

  • Process bookings and reservations
  • Communicate about programs, parties, and camps
  • Send confirmations, reminders, and updates
  • Respond to inquiries
  • Improve our services and website
  • Deliver relevant advertising and promotions
  • Measure advertising performance (including Facebook/Instagram ads)

We only use your information for reasonable business purposes.

Marketing Communications

By submitting a form, booking, or interacting with our advertisements, you may receive:

  • Booking communications
  • Promotional emails
  • SMS reminders or offers

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Replying STOP to SMS
  • Contacting us directly

We do not sell or rent your personal information to third parties.

Facebook & Advertising Platforms

We use tools such as:

  • Meta (Facebook & Instagram) Pixel
  • Conversion tracking
  • Lead forms

These tools help us understand ad performance and show relevant ads. Meta may collect data according to their own privacy policies. You can manage ad preferences at: https://www.facebook.com/adpreferences

Who we share your data with

We only share information when necessary with trusted providers such as:

  • Booking/payment processors
  • CRM and communication systems
  • Email and SMS platforms

These providers are required to protect your information. We may disclose information if required by law.

Data Security

We implement reasonable administrative and technical safeguards to protect your information from loss, misuse, or unauthorized access. However, no online transmission can be guaranteed 100% secure.

Children’s Privacy

LOL PlayLab collects limited child information only as required for bookings and safety (such as age or allergies) and only provided by a parent or guardian. We do not knowingly collect personal information directly from children online.

Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information
  • Withdraw consent

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How long we retain your data

f you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always appear on our website.

Who we are

LOL PlayLab – Joyvana Ltd.
Whitchurch-Stouffville, Ontario